---
id: KB-002
title: Email support hours
approved_on: 2026-08-26
status: approved
fact_key: support.hours
retrieval_terms: support email hours available availability weekday saturday sunday weekend contact
---
# Email support hours

For the fictional Demo Workspace, email support is staffed Monday to Friday, 09:00–17:00 UTC, excluding published holidays. Requests received outside those hours enter the next staffed queue. These hours do not promise a resolution or response time.